Privacy Policy
PRIVACY POLICY – HOUSE OF WILLA
This Privacy Policy describes how House of Willa ("the Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit houseofwilla.com (the "Site"), use our services, make a purchase, or otherwise communicate with us (collectively, the "Services").
The terms "you" and "your" refer to the user of the Services, whether a customer, a site visitor, or any other individual whose personal information we collect under this Policy. Please read this Privacy Policy carefully.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised version on the Site, update the "Last updated" date, and take any further steps required by law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide our Services, we collect and use personal information as described below. The information we collect depends on how you interact with our Site and Services. In addition to the specific uses set out below, we may use your personal information to communicate with you, to provide and improve the Services, to comply with legal obligations, to enforce our Terms of Service, and to protect the rights, safety, and property of House of Willa, our users, and others.
WHAT PERSONAL INFORMATION WE COLLECT
Information you provide directly, which may include:
- Contact details, such as your name, billing and shipping address, phone number, and email address
- Order information, such as payment information, order confirmation, shipping address, email, and phone number
- Account information, such as username, password, and security information
- Customer support information, such as the content of messages you send us
Providing some information is optional, but not providing it may limit your access to certain features or Services.
Information we collect automatically, through cookies, pixels, and similar technologies ("Usage Data"), which may include:
- Device and browser information
- IP address
- Network connection information
- How you interact with the Site and Services
Information we receive from third parties, including:
- Shopify, which provides the infrastructure for our e-commerce platform
- Payment service providers, which process payment data such as card and billing information
All information received is handled in accordance with this Policy.
HOW WE USE YOUR PERSONAL INFORMATION
- Providing products and services: processing payments, fulfilling orders, arranging shipping, handling returns and exchanges, managing your account, and sending you order-related communications.
- Marketing and promotional communications: sending you promotional messages by email, SMS, or mail, and showing you relevant advertising on our Site or on third-party sites, where permitted by law.
- Security and fraud prevention: preventing, detecting, and responding to fraudulent or unlawful activity. If you create an account, you are responsible for keeping your login credentials confidential.
COOKIES
Like many websites, we use cookies. Information about the cookies used with our Shopify store is available at:
HOW WE SHARE PERSONAL INFORMATION
We may share your personal information with third parties for contractual obligations, legitimate business purposes, or other lawful reasons, including:
- Service providers acting on our behalf (such as IT, shipping, payments, analytics, customer support, and cloud storage)
- Marketing and business partners
- Affiliated companies within our group, where applicable
THIRD-PARTY WEBSITES AND LINKS
Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those sites, and we encourage you to review their privacy policies.
YOUR RIGHTS (U.S. RESIDENTS)
Depending on where you live, you may have the right to:
- Know about and access the personal information we hold about you
- Request that we delete your personal information
- Request that we correct inaccurate or incomplete information
- Opt out of the "sale" or "sharing" of your personal information for targeted advertising
We will not discriminate against you for exercising any of these rights. California residents may exercise their rights under the CCPA/CPRA, including the right to opt out of the sale or sharing of personal information, by contacting us at the email below.
CONTACT
For any questions about this Privacy Policy, or to exercise your rights, contact us at:
📧 info@houseofwilla.com
